Centralised information and complaints service : AnimeIndo

Using Bpjs Call Center Access 4 Health Assistance features

The age of digitization has changed people’s lifestyles, including access to BPJS call centers.   In the past, if consumers or BPJS members had to visit the nearest branch, now there is no need to come directly because there are several alternatives to accessing emergency services.

Especially in the midst of the current pandemic, outdoor activities are limited and many offices prefer to authorize their employees from home. Minimizing operational activities in the office will certainly have an impact on the service to consumers. Therefore, many services are redirected to online methods.

You may have a question about whether this phone service can be useful, especially in accessing the best health services. Actually, the existence of a help center really offers a lot of convenience for consumers, especially those participants who pay dues. Because it is not necessary to visit the branch office.

With the BPJS call center as a centralized emergency service, participants can take care of Social Security without worrying about not being served or having to encounter an infectious queue. BpJs help center services can be contacted via line: 1500-400 and free admission every day for 24 hours.

There are 4 facilities that can be accessed through this help center, namely registration, data change, information services and complaints and health consultations. If you have any of these issues, you can call the hotline number directly to get help. Here is a further explanation of help desk services.

Registration of new members of BPJS Kesehatan

To join the Health Social Security Organizing Agency, you must first register. Typically, the registration process requires potential registrants or their representatives to go directly to the organizer’s office and follow the direct registration procedure. However, this is not currently possible, so it must be done through the help center.

You can use the registration facility through the hotline available at any time to register. BPJS call center will serve the registration process according to the procedures that are carried out, such as in the direct office, so that you do not have to give time if you choose to register through this help center.

Some of the things that are needed as data for the registration process are family card numbers, national identity numbers (KTP), active phone numbers, active email addresses, and bank account numbers.   After entering the information through customer service, you then determine the choice of health facilities.

When choosing a health institution, it should be adapted to its needs and capabilities. Because each type of health center will have different contributions. For that, you need to check how much the contribution is paid for each facility. Then check the email to see the virtual account number when the registration is successful.

BPJS call center offers the possibility to create new registrations for participants and their family members. For example, you have dependent children and a wife or man. It can even add parents, siblings, or other families who depend.

Change paid independent participant information

Another issue that often forces a national health card user to come to an official branch to make sure is when he wants to change the details in their membership statement. Changing participant data can be done online, especially when you use a mobile application.

If you are unable to use the mobile application, you can also do so by contacting the helpdesk. Participants may change information such as member identity, health facilities, selection of inpatient class classes, and other membership-related matters such as address changes.

Using bpjs call center as an assistance service changes participant data, has requirements that must be met, namely membership must be owned by one type of health facility for more than 90 days if you want to change the type of health facility or change the identity information of participants.

You can also change the level of the care class to the requirement that only participants who pay dues have a chance of making the change. Additional clauses in the requirements, participants must be registered for at least 1 year on the same care class. Payment of dues must be paid without overdue payments during the registration period.

The time frame for changing data from the period of your request is 1 to 7 working days. You can check the changes by going to the site or using the application, you can also contact the Help Center so that you can get the latest information about the data changes made.

Health consultation for all participants

Registering and changing data is part of the bureaucracy that  can be arranged  with the BPJS call center. However, that’s not the only function of the help center. You will also have the opportunity to do a health consultation by asking the doctor directly.

This consultation service offers the opportunity to ask different things about health that have been a question mark for you. There are services from general practitioners to answer your questions, as well as specialists for more specific disease management.

This service is also available 24 hours a day, so that in case of confusion about health problems, members can immediately consult by phone without visiting a doctor’s office directly. This service applies to all BPJS members, both independent and non-independent.

Access to health information and consultations through the BPJS call centre is an attempt to provide free health consultation services to make it easier for members so they can get the best service at any time. Especially in today’s digital age, this health feature is becoming increasingly important and very useful to the community, as access is quick and easy.

Centralised information and complaints service

There are many features of the help center that make it easier for members, including providing information services. If you experience confusion about various matters related to membership, such as membership status, how to pay dues, to provide health facilities, then it is appropriate to take the policy to contact the help center.

Especially if you’re a new member who doesn’t understand how to join BPJS and has a lot of questions. The existence of the BPJS call center provides real help and detailed explanations of everything related to your membership. A help center is the best way to get accurate information.

Not only can you provide accurate information, you can also complain about the problems you are facing. For example, membership that is inactive, even though it has been registered for more than a week, so that members do not have access to health facilities. This problem should definitely be solved immediately because the pain occurred unexpectedly.

In addition, the problem of contribution that cannot cover all hospital costs, so you still have to pay. This often happens because of the lack of information provided by BPJS Kesehatan or members’ lack of knowledge about health facilities in the payment claims section.

The complexity of the BPJS Kesehatan service flow is also sometimes an obstacle, often causing members to have problems with the bureaucracy of tiered services or services in hospitals. When this issue occurs, you can use the Help Center to make it easier to address the issue.

When you’re having trouble claiming BPJS Kesehatan, don’t panic, especially when you get emotional in the hospital and cause new problems. The thing to do is to ask for help through the help center and then fix the problem. There is no need to go to the branch, as the call center can help.

The existence of the 1500 400 help center service is a very profitable business for members. a systematic, fast, reliable service, which can be contacted at any time, provides a breath of fresh air for the participants. From now on, if you need information, bureaucratic access or health consultations, you can contact the BPJS call centre.

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